Sales/Service
Bookmark or Add to Favorites

  • We gladly accept VISA, MASTERCARD, & DISCOVER CARDS.
  • Layaway purchases are welcome. All deposits on layaway orders are non-refundable and non-transferable.
  • Layaway option is not available on promotions and clearance items.
  • All orders are shipped via UPS unless another method has been requested. Charges are based upon value, weight and destination.
  • All sales are final, with the exception of Vintage Barbie items sent on approval.
  • California residents are required to pay 7.5% sales tax on all purchases.
  • All Special Orders will require a 50% nonrefundable/nontransferable deposit.
  • Balances due on Special Orders and Pre-Orders will either be billed at the time of shipping or be due and payable within 10 days of our receipt of the merchandise at the store unless other arrangements have been made.
  • Cancellation of Pre-Orders will be subject to a 10% fee if a nonrefundable deposit has not been charged.
  • We will not accept returned items, unless we have made an error in shipping or the item is defective.
  • We cannot guarantee condition of shipping cartons and boxes. Purchase price of dolls only are insured.
  • In most cases, each item is inspected before it is shipped to insure quality control. However, we are only human, and we do make mistakes occasionally. It is our intention to provide our customers with the highest quality dolls available at fair market prices.
  • The prices quoted in The Doll Street Journal as well as on the Web are based on "in store" stock. We reserve the right to change these prices or offer substituted items.
  • We cannot be responsible for manufacturer shortages, defects or late shipments.
  • We will quote delivery dates to the best of our knowledge, but cannot guarantee those dates.
  • If there is a particular line of dolls you would like to see featured at our shop,
    please visit, drop us a line via a letter or e-mail and let us know.

 

Copyright© 2007 Annette & Friends